FREQUENTLY ASKED QUESTIONS
Welcome to our FAQs, we hope you find the answer to your questions here.
If not, get in touch via our contact page/form and we'll be delighted to help.
GENERAL
What size am I?
All David Cline clothing is made in US sizes
If you wish to return an order due to you changing your mind, you will be required to pay for the postage of the items you return. Our Returns Policy does not affect your statutory rights.
Can I dry clean or wash the shirts?
All David Cline shirts are machine washable, and each one comes with a unique care label with specific instructions on how best to take care of your shirt.
What is the fabric made of?
All David Cline shirts are made with a special blended micro-poly with rayon slub, a unique textile that was developed exclusively for David Cline.
SHIPPING & RETURNS
How much do you charge for shipping?
Domestic American orders are shipped with USPS Priority Mail ($10); please bear in mind, Priority shipping does not guarantee a faster shipping date--we still have to make the order before we can ship it.
Orders shipping to Canada will have a $30 shipping fee.
Please inquire for shipping rates if you live in a different country than the aforementioned.
How can I track my order status?
You can reach us at our customer service email for an update on the status of your order by calling +1.323.234.1621 or Email: trulynathan@gmail.com. We ask that you please allow us up to 24 hours to respond to each query.
How do I know when my order has been shipped?
Orders take 1-2 business days to be processed. When we have to make orders, the period between placing your order and getting it shipped can take between 8-15 business days (this can take longer if we are unusually busy or backed up with orders). Once shipped, you will receive an email confirmation with tracking details. If you need your order rushed by a certain date, it is imperative to reach out and let us know.
International shipments may take an additional business day to ship from our warehouse. Please note, if your order is placed on a Friday, Saturday or Sunday, your order will be processed the next business day.
When will my order ship/How long will it take to ship?
Orders shipping to any of the fifty states in the USA generally take 7-15 business days. For orders shipping to Canada, delivery time can range between 3-7 business days. Please note that shipping via UPS Priority International DOES NOT include your international taxes and duties. You can contact your local Customs office for quotes on this fee. You will be responsible to pay this upon delivery of your David Cline product. Should you make a purchase from this website and refuse the shipment, you will be liable for the shipping of this product as well as the cost of duty and taxes.
Is there anything that could delay my order shipping on time?
In some cases we may need to contact you for additional information that is required for processing your order. For your own security reasons we may need to verify your billing and shipping information to avoid any risks of frauds. Customer Service will contact you immediately upon making your order for your own security.
What method of payment do you accept?
Visa, MC, American Express, Paypal.
What if I want to cancel or change my order before it ships?
If you wish to change your order during the order process stage, please contact our customer service representative immediately for assistance.
Cancellations on orders after 2 business days of placing them will be subject to the usual restocking fees.
What is the returns/ exchange policy?
All returns will be subject to a $10 restocking fee effective 1/2/2024.
David Cline guarantees that all orders are up to standard prior to shipping to you. Should you have a fault claim, it must be brought to our customer service attention within 21 days of purchase. Once approved for return you will be issued with a Return Authorization Number and shipping label so that you can return the product. Please note that all sale items are final.
Any approved Damage claim will be replaced. If the product of choice is not available, a credit note will be issued to the exact value of the purchase. The Credit note will only be redeemable on at the website of purchase. For exchanges and credit notes free shipping will only apply to defect product or we have shipped the wrong product. Any claim after 21 days is to be determined at the discretion of David Cline. All returns or exchanges must be returned Unworn and in the original packaging. Products not purchased from this website are not accepted for returns.
What if I change my mind once I have received the goods?
Contact must be made with our Customer Service within 21 days of purchase and product must be unworn and with original packaging. Should you return product without an RA#, this will be refused and returned to sender. David Cline will not be held responsible for any shipping fees if a product is returned and re-shipped without the RA#.
Where do I ship my return/exchange?
Once you receive the RA #, please ship your return parcel to 810 E Jefferson Blvd, #C, Los Angeles CA 90011.
How should I ship my return/exchange?
The same original packaging should be used to return the product with the RA # clearly stated on the label of the box.
Will my credit card be refunded?
David Cline will immediately replace the damaged product for you. If the product is not available, you will be offered a credit note for future purchase on this website only. We will re-ship the replacement product within 1-2 working days as soon as the return is received by us.
